Privacy Policy

Effective Date: 15.12.2024

Buji (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we secure it, and your rights and choices regarding your personal data when you use the Buji mobile application (“App”) and related services.

1. Information We Collect

a. Personal Information:

• Account Details: When you register, we may collect your name, email address, phone number, and payment details.
• Health-Related Preferences: If you provide information about your desired treatments, preferences, or medical history, we treat this as sensitive information and handle it with enhanced security and confidentiality.
• Location Data: We may collect approximate location data to recommend clinics or services nearest to you. You can disable location access in your device settings.

b. Usage Data:

• We collect information about how you interact with the App, such as the pages or features you access, the time and date of your visits, crash reports, and performance metrics. This data helps us improve functionality and the user experience.

2. How We Use Your Information

We use your personal information to:

• Facilitate Bookings: Identify suitable clinics, arrange consultations, and process payments securely.
• Improve User Experience: Personalize recommendations, streamline booking flows, and enhance App usability.
• Customer Support: Address user inquiries, resolve issues, and provide aftercare guidance.
• Marketing & Communications: With your consent, send you relevant updates, offers, or information about new services. You can opt out of marketing communications at any time.
• Compliance & Legal Obligations: Comply with applicable laws, regulations, and enforceable governmental requests, and investigate potential violations of our Terms & Conditions.

3. Legal Basis for Processing (If Applicable)

For users in the UK/EU, we rely on the following legal bases under the GDPR:

• Contractual Necessity: Processing is required to provide our services, including facilitating your bookings.
• Consent: For certain marketing messages or the processing of sensitive health-related data, we rely on your explicit consent.
• Legitimate Interests: Improving our App, preventing fraud, and enhancing security measures.
• Legal Obligations: Complying with legal or regulatory requirements.

4. How We Share Your Information

• Clinics & Service Providers: We share necessary personal information (e.g., your preferred treatment, chosen appointment date) with third-party clinics to facilitate your bookings.
• Payment Processors: We work with secure third-party payment processors to manage transactions.
• Service Providers: We may engage third-party vendors (e.g., analytics providers, customer support tools) that process data on our behalf and under our instructions.
• Legal & Compliance: If required by law, court order, or governmental regulation, or if necessary to protect our rights or the rights of others.
• We do not sell your personal information to third parties.

5. International Data Transfers

• Your information may be transferred to and processed in countries outside of your home jurisdiction. We take appropriate measures to ensure an adequate level of data protection, for instance, by using standard contractual clauses approved by relevant regulators where required.

6. Data Retention

• We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.

7. Security Measures

• We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure. Please use unique, strong passwords and be cautious about sharing your login credentials.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

• Access & Portability: Request a copy of the personal information we hold about you and, where applicable, receive it in a structured, commonly used, and machine-readable format.
• Correction: Update or correct inaccurate personal data.
• Erasure: Request deletion of your personal information, subject to certain exceptions.
• Restriction of Processing: Ask us to pause processing under certain circumstances.
• Objection: Object to processing based on our legitimate interests or for direct marketing purposes.
• Withdraw Consent: If we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
• To exercise these rights, please contact us at the details below. We may request proof of identity before processing your request.

9. Third-Party Links

• The App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children’s Privacy

• The App is not intended for use by individuals under 18. If we learn that we have collected personal information from someone under 18 without appropriate consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Any changes become effective when posted in the App. Your continued use of the App after we post changes signifies your acceptance of the updated Privacy Policy.

12. Contact Us

• If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at: contact@getbuji.com

By using the Buji App, you acknowledge that you have read, understood, and agree to this Privacy Policy.